Technical support engineer, systems thinker, and writer.
I write about support engineering, infrastructure, service management, and the practical side of building reliable systems. This site is also a home for notes, projects, and ideas I’m working on.
What you’ll find here
- Writing — articles, notes, and essays
- Projects — technical work, experiments, and tools
- Career — support engineering, ITSM, and operations thinking
- About — background, experience, and contact details
Recent posts
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The Importance of Customer Knowledge Management
20 March 2026 -
A Structured Approach to Debugging Technical Issues in SaaS
17 March 2026